Frequently Asked Questions

Got Questions? We've Got Answers!

Welcome to the Paw Country FAQ page! We’ve gathered answers to our most common questions to help you plan your visit. If you can't find what you're looking for, don't hesitate to get in touch!

Dog Park Amenities

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Do you have a washroom on site?

Yes! There is a porta-potty available for public use, located near one of the designated parking areas. It is cleaned and restocked weekly.

Do you provide dog waste bags and garbage bins?

Absolutely. You'll find a pooper scooper, dog waste bags, and a dedicated dog waste bin inside each park. For your other trash, there is a public waste bin near the parking area.

Do you provide water in the parks?

Please bring your own water and a dish for your dog(s). To ensure the health and safety of all our furry guests, we do not provide communal water bowls.

Park Bookings

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What are the Rules of Play at Paw Country?

For the safety and enjoyment of everyone, we ask all guests to read our park rules before visiting. You can find them on our Rules of Play page.

What are the prices for park rentals?

We offer flexible options for everyone! Please see our Pricing page for a full breakdown of membership options, benefits, and drop-in rates.

What is your cancellation policy?

We understand plans can change! If you cancel your booking 4 or more hours before your scheduled time, the booking credit will be returned to your account for future use. If you cancel with less than 4 hours' notice (or don't show up), the booking will be deducted from your account as if it were used.

What do I do when I arrive for my booking?

Great question! When you get to Paw Country:

  • Park in a designated spot and please wait in your car until your scheduled time begins.

  • Check your booking confirmation for the name and number of the park you booked.

  • If there’s an “Occupied” sign on the gate, someone is still finishing up. Please wait patiently.

  • If the park is free, head in and clip the "Occupied" sign to the entrance gate behind you.

  • Enjoy your private park time! Please plan to have your pup(s) rounded up and ready to leave a couple minutes before the end of your booking to allow time for the next guests to enter the park.

  • Don't forget to unclip the “Occupied” sign when you leave.

What is the maximum number of dogs allowed?

Each private park booking allows for a maximum of 5 dogs. If you're planning an event with 6-10 dogs or are a professional dog walker with 6-10 dogs everytime or just sometimes we have 6-10 dog drop in rates and professional dog walker membership options for you! 

When are the dog parks open?

We are open every day of the year from sunrise to sunset! Occasionally, a park may be closed for maintenance, which will be reflected in the booking calendar.

How can I contact Paw Country?

The best way to reach us is by email at admin@pawcountrydogparks.com.

Paw Country Memberships

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Do my monthly membership bookings roll over if I don't use them?

No, the 4 one-hour or 6 thirty-minute park bookings included in your monthly membership do not carry over to the next month.

How do I cancel my membership?

We require 30 days’ notice to cancel a membership. If you cancel within the first 6 months, a $25 administration fee applies. There is no cancellation fee after 6 months.

How does freezing a membership work?

Members can freeze their membership once per year for up to 4 months. We require 30 days’ notice, and there is no fee to freeze. The best part? You can still use our discounted member drop-in rates while your membership is frozen!

When does my membership start and reset?

You can choose a membership start and payment date of either the 1st or the 15th of the month. Your monthly bookings will reset on that same date each month.

Drop-in Passes

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Do drop-in passes expire?

Standard drop-in passes purchased at regular or member rates will expire 2 years after the purchase date. However, you can request a one-year extension by emailing us. Please note that special promotional passes may have different expiry dates as outlined in the offer.

Ready to Let the Off-Leash Adventures Begin?

Your dog's next great adventure is just a click away.

Head on over to our park page to start booking today!

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